Car insurance claims: getting you back on the road

Make a claim

Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs? Take a look behind the scenes with our short videos.

Letting us know what happened Getting the claims process started Assessing the damage Getting you back on the road

When the repairs have been completed your car will be cleaned inside and out. We’ll then give you a call to organise getting your car back to you. Depending on the damage, we can usually get you back on the road within 7 days.

Did you know…

  • Each repair is carried out in accordance with recognised industry standards and all work is guaranteed for 5 years.
  • Direct Line uses a nationwide network of recommended repairers that gets 350,000 of their customers back on the road each year.
  • With our Comprehensive cover, we will place your car in secure storage, should you have an accident overnight.
  • In 2009 our recommended repair network has completed repairs in an average of less than 8 working days. If at any stage you need an update on the progress of your repair, you’ll be able to contact the garage directly.

Make a claim
 

Claims information

If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.

Claims information

Discounts

Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.

Behind the scenes

Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.

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